Frequently asked questions

Quick answers to the questions people ask most. Each answer links to the page with the detail. If something is not working, see Troubleshooting.

What is Asa.Team?

Asa.Team is a workplace-management app for small and growing teams. People clock in and out, request time off and log hours against projects, and admins review hours, approve requests and prepare payroll. The built-in assistant, Asa, answers questions about all of it. See What is Asa.Team?.

Is Asa.Team free?

The Starter plan is free for up to 5 people and does not need a card. Asa does not run a time-limited trial. You stay on Starter with its built-in limits and upgrade when you need more. Plans are priced per company, not per seat; current prices are on the pricing page.

How many people can I add on each plan?

Starter allows 5 members, Growth 20 and Scale 50. Enterprise has no member cap. Plans are per company, so adding a teammate does not change a per-seat bill. See Set up your company.

What happens when my company reaches its member limit?

New people cannot accept their invitations until you upgrade or free up a seat. They see “The company has reached its member limit. Please contact an admin to upgrade the plan.” After a plan change that lowers the limit, members over the limit see “Your access is paused” until an admin restores them. See Members.

How do I invite my team?

Open Invite team member and choose a tab: Email, Team chat, Link or, once Asa is installed in Slack, Slack members. An invite link stops working 7 days after you create it, and seats go to whoever joins first. You can Resend or Revoke invite from the pending list. See Invite your team.

How do people clock in?

On the Dashboard, select Clock In, then Clock Out when the day ends. People can also clock in from Slack, Microsoft Teams, Telegram or WhatsApp by messaging Asa. Everything lands on the same timesheet. See Clock in and take a break and Chat apps and integrations.

Which chat apps does Asa work with?

Asa works in Slack, Microsoft Teams, Telegram and WhatsApp, and syncs approved leave to Google Calendar. Each app supports slightly different things, for example WhatsApp has no reminders and Asa does not reply in WhatsApp groups. See Chat apps and integrations and Google Calendar.

Do staff have to link their chat account?

Yes. An admin installs Asa in the chat app once, and then each person links their own account once. Until they do, Asa answers in Slack, Teams and Telegram with a Connect button instead of clocking them in. See Chat apps and integrations.

What if someone forgets to clock out?

The day shows “No clock-out recorded” on their timesheet, and time after that entry is not counted. They ask for a correction with Request clock-out, and an admin or team lead approves it. The day also blocks the pay run until it is fixed. See Time corrections and Troubleshooting.

Can I require location when people clock in?

Yes. An admin turns on Location Tracking under Company, then General. Then every clock-in and clock-out records the person’s location, and the person must allow location in their browser. Location is only captured at clock in and clock out. See Company settings and Troubleshooting.

Can people clock in without an internet connection?

Yes, from the web app. Asa saves the action on the device and sends it when the connection returns. Because the time comes from the device’s clock, it goes to the admin as a clock correction request: “Your offline clock action was submitted for review.” See Clock in and take a break.

Who approves leave and time corrections?

Admins approve both. Team leads approve leave and corrections for their own team. Nobody can approve their own request, so another admin has to decide an admin’s. See Time off and Time corrections.

Can Asa prepare payroll?

Yes. Admins create a draft pay run for a period, fix anything that blocks approval, then approve and lock it. Locking freezes the numbers, and you export them. Only admins can open Payroll. See Pay runs and Set up payroll.

Does Asa connect to my payroll provider?

No. Asa prepares the data, and you download a file to import into your provider: CSV, ADP, Gusto, QuickBooks, Xero or Sage. Asa does not pay anyone. See Pay runs.

What is the Asa AI assistant?

Asa is a chat assistant inside the app, opened from the button in the bottom-right corner or with Ctrl+J (⌘J on a Mac). Ask about your hours, leave, tasks, projects and team in plain language. Admins can ask about the whole team. See Ask Asa.

Can Asa change my data without asking?

No. When Asa proposes a change such as creating a task, requesting leave, logging your mood or approving a correction, it shows a card with Confirm and Cancel, and nothing happens until you choose. Asa acts with your own permissions. See Ask Asa.

How many AI messages does my company get?

On Starter, the whole company shares 15 Asa messages a day, and the counter resets the next day. Growth, Scale and Enterprise have no daily limit. Exact chat commands such as in and out do not count. See Ask Asa.

What is Project Intelligence?

Admins attach Slack, Teams, Telegram or WhatsApp channels to a project, and Asa turns the conversation into project health, blockers, decisions and suggested tasks. Asa suggests tasks but never creates them on its own. See Project Intelligence.

Does Asa read private messages?

No. Asa reads only the channels and group chats an admin attaches to a project, and it never reads direct messages. Asa posts a note in a Slack, Teams or Telegram conversation when it is attached, so everyone there knows. See Project Intelligence.

How many projects can Project Intelligence watch?

Starter watches 1 project, Growth 20, and Scale and Enterprise have no cap. Messages Asa reads are capped each month too: 1,000 on Starter, 100,000 on Growth and 300,000 on Scale. See Project Intelligence and the pricing page.

Who can see wellness check-ins?

Check-ins are linked to the person who submits them, not anonymous. Admins see team-level trends and named alerts for members who may need support, and AI-inferred entries are left out of admin summaries. See Mood check-ins and Wellness Insights.

Can I use Asa in another language or in dark mode?

Yes. Open the account menu, select Profile, then Preferences, to switch Dark mode and Language. The app is available in English, Chinese, French, Filipino, Hindi and Spanish. See Account settings.

How do I export timesheets?

Open Timesheets and select Export CSV. Pick a month or a custom range of up to 31 days, and admins can narrow it to a team. See Timesheets.

How do I get support?

Email support@asa.team or use the contact page. Signed-in users can also chat with support from the app. The Help tab under Profile links to help articles and the changelog; Support is also in the account menu. See Troubleshooting for fixes to common messages.